PRESS RELEASE

Glasgow, 15 July, 2022: My Language Connection Ltd are proud to announce that their partnership with COUCH Health continues to help make healthcare human. 

With over 15 years’ experience in clinical research, COUCH Health innovate clinical trial experiences by continually challenging the norm. By combining health engagement and creative intelligence, COUCH Health elevates the voice of the community to make health more human and equitable

COUCH lead the way by using their human-centric approach to consistently deliver results, whether it’s in patient insights, recruitment, retention or site management. https://couchhealth.agency/

MLC Deliverables to Couch to help their patient centricity come to life:

• Medical Translation & Localisation
• High-level Proofreading
• Voice Overs & Video Editing
• Transcription
• Multi-lingual Typesetting

Project Requirements 

The collaboration between COUCH Health and My Language Connection began in September 2021, and we’ve become a vital partner in the development of some of their clients’ projects. Our first project was for the voice over in 16 languages for the recruitment into a clinical trial exploring hemato-oncology and investigate a new treatment. Shortly after this project, we supported with translating and localising clinical trial documentation for a her2 metastatic breast cancer trial. In 2022, we have supported with translation of outreach emails as well as transcription and translation of participant videos for a research study into Sickle cell. Our 

partnership continues in 2022 continues with supporting COUCH Health and their biopharma clients bring patient care to life across the globe.

Approach

We have collaborated and worked closely with COUCH Health to form part of their extended team. By having MS Teams calls to ensure we understand exactly the brief of the project and their clients’ expectations, to working to tight deadlines and helping find the perfect voice over artist for their client’s projects, sensitively localising and engaging different community groups to help promote diversity and inclusivity. The requirements of the project were to ensure the documentation and voice overs came across as friendly and welcoming whilst taking into consideration cultural nuances and localising the content to the country to help COUCH Health achieve a high rate of patient participation and retention in the trials.

Solution

As the translation of patient trial documentation can be a sensitive task, since location ethics and culture can impact patient interpretation of what is being asked of them, it can be a challenge to get this right. but with the help of our specialist translators who are industry specialists and/or have lived experience, we were able to fulfil COUCH Health’s needs, enabling them to distribute culturally and ethically accurate translations that their patients fully understand. This helped toward the successful recruitment, running of their and analysis of their trials and allowed the required data to be gathered which was needed to move onto the next phase of their project. This collaboration has been another big step for us continuing our growth as a recognised quality translation provider within the Life Sciences sector.

“The team is really responsive and helps keep us all very organised with the number of files with tight timelines, the team is so friendly, professional and easy to work with. Especially Anna, our dedicated experienced Account Manager”

Hayley Hubberstey (PhD)

Director of Patient Engagement and Partnerships

At MLC we are experienced in providing companies within the healthcare & medical industry with expert translation, interpretation, localisation and voiceover services. Some of our expertise include biotech translations, pharmaceutical translation, medical device translations  as well as providing a wide range of medical translation services and voiceovers to localise your content to be understood exactly as intended. 

COUCH Health lead the way by using their human-centric approach to consistently deliver results, whether it’s in patient insights, recruitment, retention or site management. Services we provided:

• Creation of MLC Memory (specialised Translation Memory)
• High Level Proof Reading
• Localisation
• Multi-lingual Typesetting
• Transcription
• Voice Overs & Video Editing/Storyboard Localisation

COUCH Health have recently undergone a full rebrand to better encompass their main aim to make healthcare human, putting the patient at the heart of all that they do by engaging first hand with communities, patients and healthcare professionals. With their knowledge and experience they have recently launched COUCH Health Academy. COUCH HealthAcademy is an online training platform designed to equip you with the tools you need to promote health equity practices. It’s for Medical professionals, healthcare providers, students, pharma companies, patient organisations, and company owners and their teams.

MLC remains a proud partner to COUCH Health in making sure the sensitivities and cultural nuances for their communities and patients are best communicated, are fully considered and communicated in a way they are fully understood. 

Please give us a call on 0330 058 0251 or email us at info@mylanguageconnection.com for more information on our services and how we can help you today. We’d love to chat! 

Victoria Nicol  

Founder and Managing Director